Privacy Policy

We collect information you provide directly, information generated through platform use, and information from third-party sources.

Information you provide

• Account registration: Name, email address, phone number, job title, company name, and password or authentication credentials.
• Onboarding details: Company website, industry, company size, operator staffing needs, schedule preferences, and training data requirements.
• Pilot applications: Name, email, location, relevant experience (gaming, drone piloting, remote operations, robotics, military), CV/resume files, and additional notes.
• Payment information: Billing address and payment method details, processed through our third-party payment processor. We do not store full payment card numbers.
• Communications: Messages sent through contact forms, support requests, and any correspondence with our team.

Information collected automatically

• Device and browser data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage analytics: Pages visited, features used, session duration, click patterns, and referral sources.
• Cookies and tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze site usage. See our cookie preferences for more details.

We use the information we collect to:

• Provide our services: Facilitate connections between clients and Pilots, enable remote robot operation, and manage platform accounts.
• Onboard and qualify users: Process Pilot applications, verify qualifications, and set up client accounts with appropriate configurations.
• Improve the platform: Analyze usage patterns to enhance performance, develop new features, and optimize the operator experience.
• Ensure safety and compliance: Monitor robot operations for safety, investigate incidents, and comply with regulatory requirements.
• Communicate with you: Send service-related notifications, respond to inquiries, and provide updates about your account or our platform.
• Process payments: Handle billing, invoicing, and payment transactions for our services.
• Enforce our terms: Detect, prevent, and address fraud, security issues, and violations of our Terms of Service.

Given the nature of our platform, RoboPilots processes certain categories of data that are specific to remote robot operation. We want to be transparent about what is collected and how it is used.

Telemetry data

During robot operation, we may collect real-time telemetry including GPS coordinates, speed, battery levels, sensor readings, motor states, obstacle detection data, and environmental conditions. This data is essential for safe operation and is retained for quality assurance and incident investigation.

Video and sensor feeds

Robots operated through our platform may transmit live video, LiDAR, and other sensor feeds to Pilots. These feeds are processed in real time to enable remote operation. Recordings may be retained temporarily for safety review, quality assurance, and training purposes. We do not use video feeds to intentionally identify individuals captured incidentally during operation.

Operator performance

We track operational metrics such as session duration, response times, task completion rates, safety compliance scores, and overall performance data for Pilots. This information is used to maintain service quality, provide feedback, and ensure safe operation of robotic equipment.

RoboPilots may collect and process data to improve robotic systems and operator training programs. This includes:

• Operational recordings: Anonymized or de-identified recordings of robot operations that may be used to develop training materials for new Pilots.
• Performance patterns: Aggregated operational data used to improve platform algorithms, optimize robot routing, and enhance safety protocols.
• Client-provided data: Facility layouts, operational procedures, or environment data provided by clients to configure robots for their specific use cases.

Training data derived from your operations is de-identified before use. You may opt out of contributing training data by contacting us at privacy@robopilots.com. Opting out will not affect the quality of service you receive.

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: Cloud hosting providers, payment processors, analytics services, customer support tools, and communication platforms that help us operate the RoboPilots platform.
• Clients and Pilots: Limited information necessary to facilitate the remote operation relationship—such as Pilot first name and performance metrics shared with clients, or operational instructions shared with Pilots.
• Robot manufacturers and integrators: Telemetry and diagnostic data shared with hardware partners as necessary for maintenance, troubleshooting, and safety compliance.
• Legal requirements: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Lazarus Labs, our users, or the public.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS 1.2+) and at rest
• Access controls and authentication requirements for all platform users
• Regular security audits and vulnerability assessments
• Incident response procedures and breach notification protocols
• Secure, encrypted transmission of robot control signals and video feeds

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining best practices.

We retain your information for as long as your account is active or as needed to provide services. Specific retention periods include:

• Account data: Retained while your account is active and for up to 30 days after deletion request to allow for account recovery.
• Robot telemetry: Real-time telemetry is retained for 90 days. Aggregated, de-identified telemetry may be retained indefinitely for platform improvement.
• Video and sensor feeds: Live feeds are not stored beyond the active session unless flagged for safety review, in which case they are retained for up to 12 months.
• Pilot performance data: Retained for the duration of the Pilot’s engagement with the platform, plus 12 months.
• Financial records: Retained as required by applicable tax and accounting laws.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Portability: Request a machine-readable copy of your data.
• Opt out of marketing: Unsubscribe from promotional communications at any time.
• Opt out of training data: Request that your operational data not be used for training purposes.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at privacy@robopilots.com. We will respond within 30 days or as required by applicable law. Exercising your rights will not result in discriminatory treatment or degraded service quality.

California residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act. These include the right to know what personal information we collect, the right to delete, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination. We do not sell personal information as defined by the CCPA. To submit a request, contact us at privacy@robopilots.com.

European Economic Area, UK, and Switzerland (GDPR)

If you are in the EEA, UK, or Switzerland, we process your personal data under lawful bases including contract performance, legitimate interest, and consent. You have rights to access, rectification, erasure, restriction of processing, data portability, and to object to processing. You also have the right to lodge a complaint with your local supervisory authority. For data transfer outside the EEA, we rely on Standard Contractual Clauses and other approved mechanisms.

Other jurisdictions

We endeavor to comply with applicable privacy laws in all jurisdictions where we operate, including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Canada (PIPEDA), Brazil (LGPD), and Australia (Privacy Act 1988). If you have questions about your specific rights, please contact us.

RoboPilots is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at privacy@robopilots.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the “Last updated” date at the top of this page and, where required by law, by providing additional notice such as an email or in-platform notification. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy, your personal information, or our data practices, please contact us: